Frequently Asked Questions

Close-up of a C-Pen Reader 2 scanning a printed line
C-Pen

How to scan with a C-Pen: technique and quick fixes

Assistive Tech

Hold the pen upright at 75 to 90 degrees, like a highlighter. Start about 1 cm before the first word and glide it steadily along the line to the end. Most scanning errors come from going too fast, tilting the pen or having the wrong hand setting. Here is the full technique, with fixes for the problems students and clients run into most.

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Frequently Asked Questions

Student with wireless earbuds using a C-Pen Reader 3

Connecting Bluetooth earbuds and hearing aids to a C-Pen

C-Pen Reader 2 charging on a shelf

C-Pen battery care and term-break storage

Student checking a word on a C-Pen Reader 2

Using the C-Pen dictionary and word practice

Student with earbuds holding a C-Pen Reader 3

Changing languages and setting the Australian English voice

Hand pressing the button on a C-Pen Reader 2

Resetting a frozen or unresponsive C-Pen

C-Pen Reader 3 plugged into a laptop for a firmware update

Updating C-Pen firmware

C-Pen Reader 2 connected to a laptop by USB

Sending scanned text from a C-Pen to a computer

Student using a C-Pen Reader 3 in a school library

Connecting a C-Pen Reader 3 to school Wi-Fi

New C-Pen Reader 2 unboxed with cable and earphones

Setting up a new C-Pen: five settings to check first

Customer Service

8.30am-5.30pm Mon-Fri (Sydney Time)

Call Us

1300 088 222
02 8094 1222

Get in Touch

support@assistivetech.com.au

Address

19 David Ave
North Ryde NSW 2113
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