Shipping policy
Assistive Tech offers a range of shipping options for your convenience. We do not currently ship outside Australia.
Standard Shipping
- Dispatched same day if ordered by 2pm Sydney time (Except for items with custom configuration such as AAC Bundles or items that are special order)
- Orders are shipped by eParcel (Australia Post).
- You can view domestic delivery times at this page.
As of November 2025, our shipping charges are as follows:
| AAC Apps (Digital Delivery) | $25 |
| Small Items | $11.99 |
| Orders over $400 | $16.99 |
| Orders over $800 | $20.00 |
| Orders over $2,000 and Bulky Items | POA |
Express Shipping
- Dispatched same day if ordered by 2pm Sydney time (Except for items with custom configuration such as AAC Bundles or items that are special order)
- Orders are shipped by Express Parcel Post (Australia Post).
- You can view domestic delivery times at this page.
As of November 2025, our shipping charges are as follows:
| AAC Apps (Digital Delivery) | $25 |
| Small Items | $21 |
| Orders over $750 | $26 |
| Orders over $2,000 and Bulky Items | POA |
With the rising cost of fuel worldwide, this impacts on domestic deliveries and our international imported products. We regularly review our shipping charges and are pleased to offer the most cost effective delivery service.
Transport Chain of Responsibility (CoR) Statement
Assistive Tech acknowledges the role we play in the transport supply chain. We will do everything we reasonably can to ensure your order arrives to you as quickly as possible but we will never intentionally compromise the safety of our team, carriers or customers in the process.
We take safety seriously. You can report unsafe or risky behaviour via our contact form or via phone on 1300 088 222.