Update - May 2026
Since the NDIS framework change of 3 October 2024, Replacement Supports approval is required for tablet and AAC app purchases unless the specific item is stated in the participant's plan. The NDIS confirmed in writing to Assistive Tech on 18 February 2025 that the previous Item Code 15_222400911_0124_1_3 (Low Cost AT - Support Capacity Building) was withdrawn from claiming on 2 October 2024.
For the most current explanation of how this affects your purchase, see our companion articles: Approved for an NDIS Communication Device? and How NDIS Replacement Support Applications Are Assessed.
At Assistive Tech we're a registered NDIS provider supplying iPads and other low-cost assistive technologies to participants right across Australia, regardless of whether their plan is self-managed, plan-managed, or agency-managed.
If you want to purchase an iPad with NDIS funds, the purchase will typically be for use with an AAC app like Proloquo, Proloquo2Go, LAMP Words for Life, Grid for iPad, or similar. This guide covers the two pathways available, the evidence the NDIS needs at each step, and our most frequently asked questions.
The two pathways for iPad and AAC app purchases
Pathway 1: The item is stated in the participant's plan
If the iPad and AAC app are specifically named as approved supports in the current NDIS plan PDF (a "stated support"), no further approval is needed. The plan document itself is sufficient evidence to proceed with the purchase.
Pathway 2: A Replacement Supports approval is required
If the items are not specifically stated in the plan, a Replacement Supports application must be submitted and approved before NDIS funds can be used. This applies even if there's funding allocated for "Low Cost Assistive Technology" or "Communication Device" in the plan generally.
The application is supported by:
- A draft service agreement showing the cost of the bundle (you can generate one through our EasyAs ordering tool)
- A recommendation letter from a Speech Pathologist or AT Advisor (recommended)
- The NDIS Replacement Support application, lodged via email to enquiries@ndis.gov.au, through the Local Area Coordinator, or via the myNDIS portal
Assessment typically takes 6 to 8 weeks. For a structured guide on how delegates assess these applications and what the recommendation letter needs to address, see NDIS Replacement Support Applications: How Delegates Assess Them.
Funding from a Plan Reassessment or Review
If a plan reassessment is coming up and a Speech Pathologist has recommended a tablet and AAC apps, the NDIS planner will need:
- A draft service agreement with the tablet and apps
- A recommendation from the Speech Pathologist or AT Advisor
Including this evidence at plan reassessment increases the likelihood the items will be specifically stated in the new plan, which removes the need for a separate Replacement Supports application later.
For Speech Pathologists and Allied Health Providers
If you're a Speech Pathologist, Occupational Therapist, or AT Advisor preparing recommendations for an NDIS participant, our companion guide NDIS Replacement Support Applications: How Delegates Assess Them sets out the four statutory criteria delegates assess against, with a downloadable Decision Guide and a worked example recommendation letter.
For Support Coordinators
Support Coordinators play a critical role in helping participants navigate the Replacement Supports process. Our EasyAs Support Coordinator Portal lets you generate draft service agreements directly for participants, with all costs (including shipping) included, ready to attach to the application.
For the full assessment framework that NDIS delegates apply, see How NDIS Replacement Support Applications Are Assessed.
Frequently Asked Questions
We spend a lot of our time answering questions about NDIS policies, guidance, and current processes for assistive technology. Here's a summary of our most frequently asked questions.
1. Can I please get a quote?
At Assistive Tech we don't issue quotes. The easiest way to get the documentary evidence you need for an NDIS purchase is to place an order via our EasyAs ordering tool for the bundle and apps you need. You can then download a draft service agreement to include with your plan review or Replacement Supports application.
2. Person "X" told me you can't buy an iPad with NDIS funds.
The NDIS will always fund reasonable and necessary supports within their guidelines. The NDIS has specifically included tablets, AAC apps, smartwatches, and similar items on their Replacement Supports List. We're a specialist in this space and can confirm these items can be purchased as a support as long as you have NDIS approval (either through a stated support in the plan or a Replacement Supports approval letter).
3. Can I order a device with mobile internet / cellular service?
The NDIS guidelines are specific on this issue. The participant must fund any difference between the lowest-cost available model and the cellular model. We can assist with this process. Typically a cellular model requires a participant-funded contribution of approximately $200 (though this varies by model). Please get in touch with our customer service team on 1300 088 222 for assistance.
4. I need an invoice for a plan manager. What do I do next?
Place your order online via our EasyAs ordering tool and select "plan managed" in the workflow. Our team will then help you with next steps. At Assistive Tech we always issue invoices directly to plan managers. We're happy to send you a copy on request, but please don't forward our invoices on to the plan manager as this often causes delays and rework.
5. Why do you require a copy of the NDIS approval for agency-managed orders?
As a registered NDIS provider we have a responsibility to ensure the orders we process meet NDIS eligibility requirements. We require evidence to demonstrate the NDIS approval requirements have been met to ensure we are not processing orders that don't meet the criteria.
6. Why don't you ask for the NDIS approval for self-managed or plan-managed orders?
In these circumstances it is the responsibility of the participant or plan manager to ensure they are only claiming payment for approved devices. Your plan manager will need evidence of approval before remitting payment for your order.
7. How long will it take to ship once I place an order?
At Assistive Tech we're one of the only providers nationally that keeps our products in stock for immediate dispatch. Once we have confirmation of payment, the goods will ship within one business day.
8. I have other questions.
If you have other questions or require assistance, please get in touch with our friendly team via phone on 1300 088 222 or email support@assistivetech.com.au.
