Frequently Asked Questions

Hand pressing the button on a C-Pen Reader 2
C-Pen

Resetting a frozen or unresponsive C-Pen

Assistive Tech

If a C-Pen freezes or won't respond, charge it for two hours and then do a hard reset. A hard reset restarts the pen without losing any files or settings. If problems continue, restore the default settings, but be aware this erases saved text, recordings and practice data on the Reader 2 and Reader 3.

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Frequently Asked Questions

C-Pen Reader 3 plugged into a laptop for a firmware update

Updating C-Pen firmware

Student with earphones reading with a C-Pen Reader 2

Does text-to-speech help students with dyslexia? What the research says

Class set of C-Pen Reader 2 pens in a tray

Running a class set of reading pens

C-Pen Exam Reader 2 held over an exam booklet

Setting up Exam Mode and Exam Lock on a C-Pen

Student using a C-Pen Exam Reader 2 in an exam

Reading pens in Australian exams: a state-by-state guide

School staff room desk with a planner, folders and a mug

When to apply for reading provisions in senior exams: dates by state

C-Pen Reader 2 connected to a laptop by USB

Sending scanned text from a C-Pen to a computer

Student using a C-Pen Reader 3 in a school library

Connecting a C-Pen Reader 3 to school Wi-Fi

New C-Pen Reader 2 unboxed with cable and earphones

Setting up a new C-Pen: five settings to check first

Two students reading, one using a C-Pen Reader 3

Five ways to use a reading pen with EAL/D learners

Student using a C-Pen Reader 2 in class with a teacher

Reading pens in the classroom: a practical guide for teachers

C-Pen Reader 2 on science and maths materials

Reading pens across the curriculum

Customer Service

8.30am-5.30pm Mon-Fri (Sydney Time)

Call Us

1300 088 222
02 8094 1222

Get in Touch

support@assistivetech.com.au

Address

19 David Ave
North Ryde NSW 2113
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