Assistive Tech Australia – Festive Season Operating Hours 2025-2026

As we head into the festive season, we want to help you plan orders, deliveries, and support enquiries with confidence. Below is a clear summary of Assistive Tech Australia’s operating hours for the 2025-2026 festive period.

Our Standard Business Hours

• Monday to Friday: 9:00am - 5:00pm (AEST)
• Closed on NSW public holidays

Our online store remains open 24/7. Order processing, dispatch, and customer support are handled during business hours only.

Festive Season Hours – Day by Day

December 2025

• Monday 22 December: Open 9:00am - 4:00pm
• Tuesday 23 December: Open 9:00am - 4:00pm
• Wednesday 24 December (Christmas Eve): Open 9:00am - 4:00pm
• Thursday 25 December (Christmas Day – NSW Public Holiday): Closed
• Friday 26 December (Boxing Day – NSW Public Holiday): Closed
• Monday 29 December: Open 9:00am - 4:00pm
• Tuesday 30 December: Open 9:00am - 4:00pm
• Wednesday 31 December (New Year’s Eve): Open 9:00am - 4:00pm

January 2026

• Thursday 1 January (New Year’s Day – NSW Public Holiday): Closed
• Friday 2 January: Open 9:00am - 4:00pm
• Monday 5 January onwards: Open as normal, 9:00am - 5:00pm (Monday to Friday)

Australia Day (Monday 26 January 2026) is a NSW public holiday and Assistive Tech Australia will be closed on this day.

Orders, Support & NDIS Participants

• Orders placed during public holidays will be processed on the next business day
• Delivery times may be longer due to increased courier demand over the festive period
• If you rely on assistive technology for daily communication or independence, we recommend ordering early

We understand the importance of timely access to assistive technology, especially for NDIS participants, carers, and support coordinators.

Need Assistance?

If you have questions about your order, product suitability, or delivery timeframes, our team is available to assist during business hours.

Frequently Asked Questions

Are you open during the Christmas and New Year period?

Yes. Assistive Tech Australia operates on normal business days, excluding NSW public holidays.

Can I place orders when you are closed?

Yes. Our website is available 24/7. Orders placed outside business hours will be processed on the next business day.

Will festive season hours affect delivery times?

Courier networks are typically busier during this time, which may result in slightly extended delivery timeframes.

What are your regular business hours?

We operate Monday to Friday, 9:00am - 5:00pm (AEST), excluding NSW public holidays.