NDIS List of Supports and Assistive Tech

This article was initially published on 26/08/2024 and updated on 07/10/2024

The new List of NDIS Supports has been published at https://ourguidelines.ndis.gov.au/would-we-fund-it/what-does-ndis-fund

The NDIA has established an updates page related to other changes at https://www.ndis.gov.au/news/10305-changes-ndis-legislation

Our policy and compliance team are working hard to update and amend our processes and published guidance to address the changes.

What's Changed

Orders for AAC Devices placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.

Headphones

Orders for Headphones placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.

Other Mainstream Technologies

Orders for other mainstream technologies placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.

Eligibility Criteria

Our web team are currently updating detailed NDIS Eligibility Criteria and where applicable Replacement Support examples on the More Information tab on every product on our website. These examples and eligibility criteria changes will be complete by Saturday 05/10/2024.

Existing Orders

If you have an open order that was placed prior to the announced changes and we have not yet received supporting evidence, our team will be in touch as we need to finalise these orders urgently. If you have not yet compiled evidence to support your purchase you will need to move to the new Replacement Supports Approval process with NDIS.

What Hasn't Changed

The NDIS have confirmed to Assistive Tech in writing on 07/10/2024 that the purchase of a Tablet for Low Cost AT to support Capacity Building support delivery (commonly referred to as purchasing a tablet for Telehealth) remains a claimable support that does not require a Replacement Supports application. The standard "Support Letter" from your health professional will continue to apply for these purchases. Funding must already be available in your plan and can only be claimed using the item code 15_222400911_0124_1_3.

Any claim using a Consumables or Assistive Technology item code will require a replacement supports application.

Are you a plan manager and need a copy of the written advice mentioned above? Reach out to us via email to support@assistivetech.com.au or phone 1300 088 222 and we'd be happy to share a copy.

Frequently Asked Questions

What is a Replacement Support?

Participants can ask for an NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports.

How do I get a Replacement Support Approved?

You need to complete a Replacement Support Approval Request Form. This is available on the NDIS Website here.

Do I need to submit reports and assessments to get a Replacement Support Approved?

No, no additional reports or assessments are required. You simply need to complete the request form.

How do I know my Replacement Support is approved?

The NDIS will provide you with a letter that confirms your request is approved. Assistive Tech or your Plan Manager will ask you for a copy of this letter before claiming payment / processing your order for a replacement support.

What if I have other questions?

Please email support@assistivetech.com.au, we'd be happy to help you understand the changes.